CSNH's Professional Staff

Our professional and highly trained staff consists of licensed funeral directors and embalmers, crematory operators, office managers, family service counselors and maintenance personnel. We are trained to handle all ethnic and religious services and can assist you with any special request you might have to make your funeral service as meaningful as possible.

From the Cremation Society of New Hampshire family to our part-time personnel, our sole purpose is to assist you during a difficult time. Thank you for placing your trust with the Cremation Society of New Hampshire.

Membership Staff


Membership Director

Jeffrey A. Plasz

Jeff is the Membership Director and has been involved with the firm since 2003. Prior to this position, he has been extensively involved in recruitment & human resources in both corporate and agency settings. Jeff holds a B.S. degree in Organizational Communications from the University of Wisconsin-Whitewater where he was awarded multiple scholarships and graduated with honors. He enjoys outdoor activities such as motorcycling, boating, & snowmobiling. Born and raised in Wisconsin, Jeff has also resided in Arizona. For the last twenty years he has been a resident of New Hampshire where he lives with is family.

Licensed Staff

Arthur O. "Buddy" Phaneuf 

Buddy is a fourth generation funeral director and has been running the family funeral business since 1989. Prior to that, he worked in Washington, D.C. as a senior consultant with management consulting firm, Deloitte and Touche. He holds an MBA degree in finance from the George Washington University, a B.S. degree in Operations Research from the University of New Hampshire and an A.S. degree in Funeral Service from the New England Institute. He is a member of the New Hampshire Funeral Directors Association and is a freelance writer for several funeral service trade magazines. He is also a member of the Board of Trustees of the Visiting Nurse Association of Southern New Hampshire. Buddy is a lifelong parishioner of Ste. Marie Church and has served on several nonprofit Boards throughout the Manchester area. In his spare time, he coaches youth hockey and enjoys skiing, mountain biking, playing hockey and traveling. He lives in Manchester with his wife, Pamela, and three children.


President and Licensed Funeral Director


Vice President and Licensed Funeral Director

Michele M. Phaneuf-Plasz

Michele has been involved in funeral service since 1997 and is a fourth generation funeral director. She holds a B.S. degree in Sociology from the University of New Hampshire and is a graduate of Lynn University with an A.S. degree in Funeral Service. She is a member of the Alpha Xi Delta Sorority and was the past president of Sigma Phi Sigma. Michele is a fitness enthusiast who also enjoys boating. Born and raised in Manchester, she has resided in Arizona, California and Florida before becoming an Auburn resident with her family.

Roger L. Gosselin CFSP

Roger is a licensed Funeral Director and the Operations Manager at the Cremation Society of New Hampshire since 1995. He received his degree in funeral service from NEI at Mount Ida College and is currently a Clinical Instructor with FINE Mortuary College. He lives in Goffstown and enjoys spending time with his 3 children and enjoys watching all NE sports.


Licensed Funeral Director


Licensed Funeral Director
Boscawen Facility

Amanda 'Mandy' Desmarais

Mandy is a graduate of Manchester Central High School, Class of '97 and she attended Phoenix East Aviation in Daytona, FL. She joined the team at the Cremation Society of NH in November of 2009, graduating magna cum laude from FINE Mortuary College in 2010. Prior to beginning her career in funeral service, Mandy spent several years as a dental technician as well as co-owner and heavy equipment operator at a small landscape supply yard in Epsom, NH. She is also a professional cake decorator who has been creating wedding and special occasion cakes for more than 20 years. Mandy fills her spare time with shopping (especially for shoes), reading and watching terrible movies. Her deep love of art and music of all genres was inspired and fueled by her father. Always up for new experiences and never tiring of learning new things; she is currently attempting to teach herself Spanish, but she always finds the most enjoyment in spending as much time as possible with her friends and very close-knit family. Though born and raised in Manchester, Mandy now resides in Penacook, NH with her wonderful wife and son and their two sweet little dogs.

Todd Pillsbury

Todd Pillsbury is a third-generation Funeral Director. He grew up in the funeral industry and eventually ran the family-owned funeral home, Pillsbury Funeral Home in Littleton, NH. After several years, owning and running Pillsbury Funeral Home, Todd and his wife Sue took a sabbatical from funeral service and sold the firm. In 2010, after Phaneuf Funeral Homes acquired Pillsbury Funeral Home, Todd and Sue came back to serve the families of Littleton, which they had missed very much.


Licensed Funeral Director
Littleton Facility


Licensed Funeral Director

Madison Fortin

A Kansas native, Madison relocated to New England to reconnect with her extended maternal family and to pursue a career in the funeral industry. She began her funeral service career in 2009. She is a magna cum laude graduate from FINE Mortuary College, Class of 2011. She became a member of the firm in 2012. Madison is a tropical fish and reptile enthusiast. She greatly enjoys taking road trips to the beach, mountains, and even Niagara Falls with her pet Leopard Tortoises, Mortis and Brewster. Spending time with her family and friends is paramount in her life. In her spare time, Madison enjoys volunteering with the Girl Scouts, scrapbooking, singing in her church choir, and playing Bach and Beethoven flute suites and ballads.

Peter J. Charron, Sr.

Peter was born and raised in Newburyport, MA and has been active in funeral service since 1980.
When he was 16 months old, his father died aboard the submarine, USS Thresher. Whereas no bodies were recovered, Peter decided to dedicate his life's work to those who could have more meaningful services.
He is a graduate of New England Institute, having earned an Associate's Degree in Funeral Service.
Peter is a licensed funeral director/embalmer in NH, ME & MA. He is a communicant of Our Lady of the Holy Rosary Church in Rochester where he serves as a Lector.
He has served on various Boards including Chamber of Commerce, a credit union and a visiting nurses association.
Peter was awarded a Paul Harris Fellowship by the South Berwick-Eliot, Maine Rotary Club.

Peter and his wife, Nancy, make their home in Rochester along with a Black Lab/German Shepard, Jenny.


Licensed Funeral Director
Hampton Facility


Licensed Funeral Director

Jonathan Wolf

Jonathan is a 3rd generation funeral director in his family, following his grandfather, G. Stanton Giberson and his uncle Gregory A. Giberson. He was raised and educated in Nashua, attending both public and catholic schools, graduating from Nashua High School in 1992. He earned an Associate Degree in Graphic Arts from NH Technical College at Laconia in 1994. For 13 years he used his degree working in the printing industry. After his grandmother's death in 2003, he was inspired to change his career direction and started a funeral service apprenticeship with his uncle at the Giberson Funeral Homes in Bingham and Madison, Maine. During his apprenticeship he attended FINE Mortuary College in Norwood, MA, graduating with an Associate Degree in Mortuary Science in 2006. In August of 2008 Jonathan moved home to Nashua and began his employment in the NH funeral industry. In 2009, he became a licensed Funeral Director and Embalmer in the State of New Hampshire, and in February 2015 he joined Phaneuf Funeral Homes and Crematorium and the Cremation Society of New Hampshire. He currently resides in Hudson, NH and enjoys mountain biking, golfing, skiing, and following NE sports, especially the Boston Bruins.

Sayr Hardy

Sayr is currently attending FINE Mortuary College, while completing her NH apprenticeship with Phaneuf Funeral Home, and the Cremation Society of New Hampshire. Before joining the firm in the Summer of 2015, Sayr worked as a licensed nursing assistant for 10 years, while also serving part-time in the NH Army National Guard. Her experience in the healthcare field, and her love for the community, led her to pursue a career in Funeral Directing. Her many loves include photography, gardening, exploring NH's great outdoors, and spending time with her family.


Funeral Assistant


Stephanie Knotts

Stephanie Knotts

Stephanie is an aspiring first generation funeral director, and graduate of the New England Institute at Mount Ida College where she was a member of the Pi Sigma Eta Mortician’s fraternity. She began serving her apprenticeship at Phaneuf Funeral Homes and Crematorium in January 2016. In her spare time, she enjoys hiking and skiing at various mountains in New England and camping in the desert. She is an enthusiastic promoter and participant of community arts, spanning several mediums. Raised with a strong work ethic, Stephanie hopes to become a licensed funeral director once she completed her apprenticeship later this year.

Ellen Niskala

Ellen is currently attending FINE Mortuary College and has started her new career as an apprentice with Phaneuf Funeral Home and The Cremation Society of New Hampshire. Before her career change, Ellen was utilizing her Safety Studies degree from Keene State College, working as a Safety, Health, and Environmental Coordinator. Ellen is currently living in Manchester NH with her boyfriend and their two boxers. She enjoys watching and attending Boston Celtics games, spending time with family and friends, and being by the water.




Amanda Earl

Amanda Earl

Amanda is a California native, who moved to the East Coast in pursuit of her career in the funeral industry. She is a 2016 graduate of FINE Mortuary College. Prior to her entry into the funeral industry, she received her Esthetician License from Santiago Canyon College in Orange, California. As a first generation Funeral Director, Amanda found her calling into the industry after her best friend passed away in a car accident. Since then, she knew she wanted to dedicate her life to serving families in need. Her previous work history includes ten years in retail management. She currently resides in Manchester, New Hampshire as she fulfills her apprenticeship with Phaneuf Funeral Home, and the Cremation Society of New Hampshire. She is an advocate for the HOPE organization, bringing education and awareness to opiate addiction. During her free time, she enjoys spending time with her family, crafting, and volunteer work for the Wounded Warrior Project.

Mark P. Gomes, CFSP

Mark is a first generation funeral director and started his profession in funeral service in the fall of 1989. He graduated Magna Cum Laude from Franklin Pierce College in 1993, with a B.S. degree in Business Management. Also, in the same year, he graduated from New England Institute at Mt. Ida College with an A.S. degree in Funeral Service, and is a member of Phi Theta Kappa Honor Society. He has been employed by several firms in the area and accepted the position of funeral director with the firm in February 2006.

Mark has been granted the professional designation of Certified Funeral Service Practitioner (CFSP) by The Academy of Professional Funeral Service Practice. The CFSP designation is the highest professional designation one can achieve in funeral service.

He takes great pride in his work; serving families with compassion, creativity and integrity, and providing them the best care possible.

Mark is a licensed realtor and is a member of the Greater Manchester Nashua Board of REALTORS. He also belongs to The Sunset Mountain Fish & Game Club, in Canterbury, NH. An avid scuba diver, Mark has earned the professional certification of Divemaster through PADI. He has traveled extensively throughout the Caribbean, diving with sharks, stingrays and a vast array of marine life. Other interests include animals and cars.

Born in Manchester, NH, Mark has resided in Concord, Franklin, New Boston and Manchester before moving to Hooksett with his wife, Gina and their son, Nathan.


Mark P. Gomes
Mark P. Gomes, CFSP
Licensed Funeral Director


Administrative & Support Staff

Nicole Phaneuf

Nicole joined the company in June 2007. Before coming here Nicole had worked throughout the United States as a pastry chef, a profession she fostered after graduating magna cum laude form Johnson & Wales University in 1988. Since that time Nicole has experimented with different business ventures including owning an operating a small home based catering company and a pool cleaning service in Boynton Beach, Florida, where she resided the last 11 years. Nicole loves the outdoors and fall in New England. She is most happy about being home again and having the chance to be part of the family business and work beside her brother Buddy and sister, Michele.


Administrative Assistant


Administrative Assistant

Tricia Fishel

Tricia joined the firm in 2012. Prior to employment with Phaneuf, Tricia worked in the real estate industry for fifteen years. She is a graduate of The New Hampshire Institute for Therapeutic Arts and attended UNH - College for Lifelong Learning. Tricia is a Manchester native; she has spent her last fourteen years as a resident of Goffstown with her husband, Jeremy, and her daughter, Anna. In her spare time, Tricia is an outdoor enthusiast. She loves skiing, hiking, cycling, walking, and camping with her family and friends.

Linda M. Shaughnessy

Linda began working at the Cremation Society in April of 2006. Most of her work experience has been in Massachusetts and Florida. Linda has lived in Manchester for the past 4 years. She has 2 children, 2 cats and an African Gray Parrot named Dino. In her spare time she likes to hike and take long walks especially in the Fall which is her favorite time of year. She also likes to spend time with her family and friends, garden, read, crafts and follow her children's activities.


Funeral Service Associate


Administrative Assistant
Littleton Facility

Sue Pillsbury

Sue has been directly involved in funeral service since 1996, with much second-hand experience prior to that through her husband, Todd. Her previous life experiences include being an office manager and medical transcriptionist at a local health services center, homeschooling her daughter for 6 years, child caregiver, and most recently holding the position of secretary/bookkeeper, and funeral service assistant at Pillsbury Funeral Homes and Cremation Service, Inc. prior to taking a turn on her life path with her husband. Together, they decided to sell Pillsbury Funeral Homes and Cremation Service and take a year to travel. Throughout their travels they went as far south as Florida, and as far west as Arizona making plenty of pit-stops along the way for sight-seeing and picture taking.
After their year of travel, both Todd and Sue have settled back down in Littleton, NH where they were born and raised. Ironically, she started back at the funeral home in Littleton in 2010 as a funeral service/administrative assistant, which was purchased by Buddy Phaneuf, and is now Pillsbury Phaneuf Funeral Home and Crematorium. In her spare time Sue enjoys spending time with her family, working outside, reading, walking, traveling and listening to music.

Vera Morozova

Vera joined the firm in July 2007. She was born and lived in Russia before moving to the United States in 1998. Vera became a US citizen in 2007. Previously she worked as an office manager and funeral services assistant at a small funeral home in the Concord area. An avid reader, she also enjoys cooking, taking long walks, helping others, and spending time with her family and friends. She lives in Hooksett with her aunt and her daughter.


Administrative Assistant


Maintenance and Housekeeping

Lyudmila "Lucy" Pustovalova

Lucy was born and raised in Russia. In April of 1998, Lucy married Vladimir and started her own family. In 2000, Lucy and her family made an unexpected move to the United States. She has 5 children including two twin boys John and Nick. After living in the US for seven years, Lucy became a US citizen. Lucy and her family love spending time outdoors on holidays and weekends and enjoy getting together at lakes and the ocean. In her spare time, Lucy loves to knit. Lucy is also an expert seamstress and enjoys sewing clothing for her friends and family. She has been working for Phaneuf Funeral Homes and Crematorium since 2008 and enjoys her coworkers.

Transfer & Crematory Staff

Kris Gosselin

Kris grew up in Goffstown, NH. He joined the firm in 2004. He enjoys all sports, music and the outdoors. Kris currently resides in Manchester and enjoys spending time with his two children.


Funeral Service Associate


Funeral Service Associate

Joel Murphy

Joel grew up in Wakefield Massachusetts. He has been married to his wife Kathy for 29 years. They moved with their 3 children in 1987 to make a home in the Manchester area. He treasures the time he spends with his family and friends, whether it be the holidays, a barbeque or just a simple small get together. In his down time he enjoys listening to music, reading, gardening, cooking, fishing, spending time at the ocean and long walks with his dog Jasper.

Paul Roy

Paul is a lifelong NH resident having grown up in Goffstown, resided in New Boston and the last 11 years in Bedford. Paul retired from Bedford Police after 24 ½ years of full time law enforcement and continues in a part time capacity with the Sheriff's Dept. Paul retired as Captain and the second in command. He then went on to continue to serve the Town of Bedford for 6 more years as a Town Councilor and former Chairman, also serving on numerous boards and Committees. He has a BA in Business Management from Franklin Pierce College graduating Magna Cum Laude. He also served for 4 years as a Director on the Board for the NH Police Association. He also has held memberships in numerous Associations and Fraternal Organizations including Washington Lodge #61 F&AM since 1989. He and his wife Michele have been married since 1986, he has 3 children, PJ, Aaron and daughter Tessa, also 2 granddaughters Grace and McKenzie. He enjoys riding his Harley, gardening and spending time with his family.


Funeral Service Associate


Kevin Sommer

Joseph Stevens

Bio Coming Soon...


243 Hanover Street, Manchester, NH 03104 ~ 172 King Street, Boscawen, NH 03303 ~ 101 Union Street, Littleton, NH 03561
~ 861 Lafayette Road, Hampton, NH 03842
connecting all locations: 1-800-493-8001 ~ 603-622-1800 ~ FAX: 603-218-6026
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