Be Sure to Read Your Contract
All pre-need and contracts sold in New Hampshire must contain disclosures to assist consumers in their purchase of pre-need and at need services and merchandise. Required disclosures include: a clear identification of the seller's name and address, the purchaser and the beneficiary; a complete description of the goods and/or services purchased; clear notice as to whether the contract is for a guaranteed or non-guaranteed price; how you will pay for the services and/or merchandise; and the cancellation and penalty policy of the seller. In addition other specific details as it relates to irrevocable preneed contracts are specified in our Irrevocable Mortuary Trust Documents, a copy of which is provided to all purchasers of a preneed contract.
Shipment of items selected such as urns, death certificates, memorial packages and cremated remains are done through the United States Postal Services. Shipment of cremated remains may only be done through the USPS Registered Mail. All shipment fees must be paid prior to shipment of any items.
For defective merchandise, we must be notified within 24 hours of acceptance of delivery. The defective merchandise must be returned at our cost and a replacement will be shipped to the same address at no charge once we receive the defective merchandise and verify the defect.
Unused merchandise can be returned in original package within 15 days of acceptance of delivery for full credit, provided we receive notice within the specified time frame. Purchaser pays shipping.
Used merchandise is not returnable - this would include urns that contain cremated remains.
For prompt service, call us at: 1-800-493-8001
The Cremation Society of New Hampshire may publish obituaries on our web site that we have been asked to submit for publication to local/national media. In accordance with family wishes, information about services that families request remain private will not be published. We will honor any written requests from the decedent’s legal next of kin to remove a published obituary.
We reserve the right to edit, or refuse to list, a condolence that contains language that is unlawful, harmful, fraudulent, threatening, abusive, defamatory, vulgar, obscene, profane, hateful, racially, ethnically, or otherwise objectionable, or encourages conduct that might constitute a criminal offense.
We reserve the right to change the information contained in this web site without notice. Our company is not responsible for any unintentional errors that may be contained in this web site. Links to other web sites are provided for the convenience of the user and should not be construed as an endorsement of another web site or of the business referred to, or promoted, in another web site. We grant permission for any user to follow links to other web sites, but we cannot be held responsible for any content errors, copyright violations, libelous statements, offensive subject matter, or any other material that may be contained in those web sites, or in any succeeding web sites that may be reached by following those links.
We understand that privacy is an important issue for visitors to our web site. The following information is designed to help visitors understand what information we may gather from our site, and how we may use this information once it has been gathered.
The Cremation Society may collect personal information that site visitors provide when they complete any online form, application, or survey. Information provided in a request for service or information link/e-mail will be forwarded to one of our associates or affiliates so that a staff member can respond to the request. The Cremation Society may contact any visitor who has submitted a request for additional information, regarding the request.
Our company is the sole proprietor of all data files gathered and we do not rent or sell visitors' personal information to non-affiliate companies without the consent of the visitor.
Site Visitorship Data
The Cremation Society uses aggregated site visitorship data to improve the content and services offered to site visitors. All reports cite visitorship data on an aggregate, anonymous basis, which means that no personally identifiable information is associated with it. This data may include:
- The number of people who visit our site
- The pages they visit
- The amount of time they stay on our site
- The domain name of the site where visitors are connecting from (google.com for example)
- The aggregate demographics (age/sex/interests) of our visitors
Google may use this data to provide search results and advertisements more likely to be of interest to viewers with similar, general characteristics. The Cremation Society may, in conjunction with the Remarketing and Similar Audiences features of Google, use this data to advertise to previous visitors to our website or audiences with similar aggregate characteristics to visitors to our website.
Users may opt out of internet-based online advertising by visiting: http://www.networkadvertising.org/choices/ . Opting out does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.
If visitors submit credit card information in an on-line form, our company uses SSL (Secure Socket Layer) encryption technology to protect the information they submit. This technology protects visitors from having their information intercepted by anyone other than our company while it is being transmitted. Our company works hard to ensure that our systems are secure and that they meet industry standards. Where appropriate, we employ firewalls, encryption technology, user authentication systems (e.g., user names and passwords) and access control mechanisms to control access to systems and data.
The Cremation Society of New Hampshire.