Be Sure to Read Your Contract
All pre-need and contracts sold in New Hampshire must contain disclosures to assist consumers in their purchase of pre-need and at need services and merchandise. Required disclosures include: a clear identification of the seller's name and address, the purchaser and the beneficiary; a complete description of the goods and/or services purchased; clear notice as to whether the contract is for a guaranteed or non-guaranteed price; how you will pay for the services and/or merchandise; and the cancellation and penalty policy of the seller. In addition other specific details as it relates to irrevocable preneed contracts are specified in our Irrevocable Mortuary Trust Documents, a copy of which is provided to all purchasers of a preneed contract.
Shipment of items selected such as urns, death certificates, memorial packages and cremated remains are done through the United States Postal Services. Shipment of cremated remains may only be done through the USPS Registered Mail. All shipment fees must be paid prior to shipment of any items.
For defective merchandise, we must be notified within 24 hours of acceptance of delivery. The defective merchandise must be returned at our cost and a replacement will be shipped to the same address at no charge once we receive the defective merchandise and verify the defect.
Unused merchandise can be returned in original package within 15 days of acceptance of delivery for full credit, provided we receive notice within the specified time frame. Purchaser pays shipping.
Used merchandise is not returnable - this would include urns that contain cremated remains.
For prompt service, call us at: 1-800-493-8001